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Kohl’s to Add a Thousand Customer Service Jobs in San Antonio

Sunday, May 2nd, 2010

Wisconsin-based Kohl’s has announced they signed a ten-year lease to build an operations center, a project that will end in the creation of thousands of customer service jobs in San Antonio (click here).

The Kohl’s department store chain will add 1,000 employees in San Antonio.

The chain signed a 10-year lease for an operations center, enticed by $750,000 in incentives from the Texas Enterprise Fund and a tax abatement.

The city is providing a 50 percent tax abatement for six years. Mayor Julian Castro says it’s an important investment for San Antonio.

The operations center will handle customer and credit card services. Kohl’s will add the jobs within three years.

“We’re committed to providing exceptional customer service, and the new facility will help ensure that Kohl’s Charge and Kohl’ customers can continue to expect great things from Kohl’s,” said Wes McDonald, Kohl’s executive vice president and chief financial officer. “We currently operate a customer operations center and a distribution center in Corsicana as well as 80 Kohl’s stores throughout Texas, so we’re pleased to expand our presence in the state and bring additional jobs to the San Antonio community.”

Hiring for the facility is scheduled to begin in June, offering hourly and management positions. Kohl’s expects to hire approximately 200 associates when the facility opens and ultimately create more than 1,000 jobs over the next three years. Job-seekers interested in career opportunities at the San Antonio facility are encouraged to visit for more information and a list of available positions.

The new customer operations center will support the growth of Kohl’s Charge business. The center will also support the growth of the company’s sales, which experienced a 48 and 38 percent revenue increase in 2008 and 2009, respectively. Kohl’s will design all aspects of the existing building to support its call center operations. The facility is Leadership in Energy and Environmental Design (LEED) certified at the Silver level, and in keeping with Kohl’s ongoing commitment to environmental responsibility, Kohl’s will seek to maintain or expand the LEED designation for the finished building.

Upon opening of this facility, Kohl’s will operate three customer operations centers; the other centers are located in Corsicana, Texas and Menomonee Falls, Wis.

In December 2009, the company became the first retailer to announce a commitment to reach net zero U.S. greenhouse gas emissions as part of its ongoing partnership with the U.S. Environmental Protection Agency’s (EPA’s) Climate Leaders program. To achieve this goal of being carbon neutral, Kohl’s will continue to invest in projects to reduce the same amount of greenhouse gas emissions that the company emits into the atmosphere. Kohl’s is the largest retail host of solar power in North America, and generates solar power on-site at more than 85 locations in six states. The company was recently ranked as the number one green retailer on Newsweek’s list of The Greenest Big Companies in America and was named one of the U.S. Environmental Protection Agency’s 2009 Green Power Partners of the Year. Key environmental initiatives for Kohl’s include energy management, recycling and green building programs.

As a family-focused, value-oriented company, Kohl’s is committed to the communities it serves, and Kohl’s new hires help make a difference in their hometowns. Through Kohl’s A-Team, associates are encouraged to volunteer for local youth-focused nonprofit organizations, and Kohl’s matches their efforts with corporate grants. Throughout the year, Kohl’s sells special Kohl’s Cares for Kids(R) merchandise, including books and plush toys, with 100 percent of the net profit benefiting children’s health and education initiatives nationwide. Kohl’s has raised more than $126 million nationwide since the program’s inception in 2000. In addition, the Kohl’s Kids Who Care(R) Scholarship Program recognizes and rewards youth volunteerism and will award more than $410,000 in scholarships and prizes to more than 2,100 kids nationwide in 2010.

This press release contains “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 including guidance on the Company’s targeted sales and earnings. Kohl’s intends forward-looking terminology such as “believes,” “expects,” “may,” “will,” “should,” “anticipates,” “plans,” or similar expressions to identify forward-looking statements. Such statements are subject to certain risks and uncertainties, which could cause Kohl’s actual results to differ materially from those anticipated by the forward-looking statements. These risks and uncertainties include, but are not limited to, those described in Item 1A in Kohl’s Annual Report on Form 10-K, which is expressly incorporated herein by reference, and other factors as may periodically be described in Kohl’s filings with the SEC.